Customer Support

AardQuest offers customer and technical support services as well as business process outsourcing that includes 24/7 toll-free answering and order-taking services, help-desk support, voice mail, live chat, e-mail support and back office services (including transaction processing and data entry), all of which are aimed at making our clients look like the Fortune 500 companies they can become with AardQuest’s support.

AardQuest operates a state of the art, always-available call center offering low-cost, quality solutions to clients across the globe.  The call center facilitates a range of solutions which include:

• Certified sales and customer service agents
• Dedicated client services representative for your account
• Per-minute-pricing (pay only for minutes used)
• Per-call-pricing
• 24/7/365 service (after hours, weekends, holidays included)
• Services offered in 3 languages (English, French and Spanish)
• Included toll-free number (no hidden telecom fees)
• Daily, weekly and monthly reporting
• Award-winning quality and daily call monitoring

Optimized Performance
We are committed to meeting our client’s agreed-upon service levels within the first week of program launch.

• AardQuest’s call-routing technologies enable seamless, efficient transfer of calls and high customer contact quality.
• Quality if service (QoS) parameters such as response times, hold times and agent occupancy are drafted in close conjunction with our clients.